short code
A special 5 or 6 digit telephone number that’s shorter than a full phone number. When you send more than a few hundred messages a day from a full phone number, your messages run the risk of being labeled as spam. As a result, we use short code for high-volume SMS chatbots.
skip logic
Skip logic allows you to send respondents to a different point in the survey depending on how they answer the question. For example, if a respondent answers no when asked if they would like to continue the survey, they may be skipped to the end of the survey.
When launching a survey, you can indicate skip logic using alphanumerals. Consider the following example:
1. Do you have a dog?
A. If yes: What kind of dog do you have?
B. If no: skip to question #2
Here, the question is “Do you have a dog?” If the respondent answers yes, they are asked “What kind of dog do you have?”, as indicated by the alphanumeral A. If they answer no, they are skipped to question #2, as indicated by the alphanumeral B.
SMS
Stands for Short Message Service. It refers to the text messaging service on mobile phones.
survey design
A survey is not just an arbitrary set of questions; we use them to understand the perspectives of people in our communities. By survey design, we refer to the process of making surveys more accessible and inclusive for individuals of all identities. We do this by supporting multiple language translations, asking simple, clear questions, and validating the diversity of communities whenever possible.