Create Project

Create SMS survey
How do I create a SMS survey?
Check out this tutorial to learn the step-by-step process to launching an SMS survey .
How do I edit my survey?
After you submit your survey through our dashboard, all survey edits will be done directly on your survey (a google doc). Your survey will be shared with you prior to your Survey Design Meeting and you will have access to edit your survey up until our team begins building your chatbot.
Do you have any best practices I should keep in mind when designing my survey?

Here are some quick tips for your co:census survey:

  1. Use emojis: Emojis keep the conversation light and friendly. It helps to build a rapport and trust with your community.
  2. Keep your sentences short and to the point! We apply our survey design expertise to make your surveys more conversational. Short, concise sentences increase your response rate. Use the Twitter Rule: 280 characters max.
  3. Use images where possible. Images are great reference points for questions. Use an image that we can integrate into your survey to give more context to your question.
  4. Enable the magic of skip logic. The beauty of skip logic is that your survey may have 20 questions, but it can be designed so each person only answers 10. We use skip logic to collect detailed data, unique insights, and ensure every person is answering a question that connects to their knowledge or experience.
What is skip logic?
Skip logic allows you to send respondents to a different point in the survey depending on how they answer a question. For example, if a respondent answers “no” when asked if they would like to continue the survey, they can be directed to the end of the survey.
How long should my survey be?
We recommend limiting your survey to 7-8 questions. Generally, when a survey exceeds this length respondents are less likely to provide meaningful responses or complete the survey.
Analyze survey data
How can I upload survey data to be analyzed?
You can upload a .csv of your survey data or import it directly from SurveyMonkey for analysis.
If I’m uploading a .csv, does my survey data have to be formatted a specific way?
Yes! For some of our features to work properly, there are specific columns of data that you’ll need. Our platform will walk you through how to format your data. If you’re still having difficulty, please reach out to your Account Manager.
Is there a .csv template I could use?
Yes! When going through the workflow on your co:census dashboard, you’ll have the option to download a pre-formatted template for your survey data.
How can I import my SurveyMonkey data?
You import your SurveyMonkey data directly through an API integration on our platform. Once you click “Analyze survey data,” you’ll click the SurveyMonkey icon and follow the prompts.
Analyze Twitter data
Do I need my Twitter data in a .csv?
Nope! With our Twitter API, you can scrape the latest 500 tweets that fit your search parameters.
Can I analyze more than 500 tweets?
Currently our platform can only pull the latest 500 tweets based on your parameters. If you would find it useful to be able to analyze larger data sets, please let your Account Manager know!
Analyze public comments
How can I upload public comments to be analyzed?
You can upload a .csv of your public comments for analysis.
If I’m uploading a .csv, does my .csv have to be formatted a specific way?
Yes! For some of our features to work properly, there are specific columns of data that you’ll need. Our platform will walk you through how to format your data. If you’re still having difficulty, please reach out to your Account Manager.
Is there a .csv template I could use?
Yes! When going through the workflow on your co:census dashboard, you’ll have the option to download a pre-formatted template for your survey data.
Analyze text data
How can I upload text data to be analyzed?
You can upload a .csv of your text data for analysis.
If I’m uploading a .csv, does my survey data have to be formatted a specific way?
Yes! For some of our features to work properly, there are specific columns of data that you’ll need. Our platform will walk you through how to format your data. If you’re still having difficulty, please reach out to your Account Manager.
Is there a .csv template I could use?
Yes! When going through the workflow on your co:census dashboard, you’ll have the option to download a pre-formatted template for your survey data.
Analyze employee experience
How can I upload data to better understand my employee’s experience?
Whether it’s GlassDoor reviews or exit interviews, if you compile all of your data into a .csv it can be uploaded for analysis.
If I’m uploading a .csv, does my survey data have to be formatted a specific way?
Yes! For some of our features to work properly, there are specific columns of data that you’ll need. Our platform will walk you through how to format your data. If you’re still having difficulty, please reach out to your Account Manager.
Is there a .csv template I could use?
Yes! When going through the workflow on your co:census dashboard, you’ll have the option to download a pre-formatted template for your survey data.