Create Project

Projects are dedicated workspaces for viewing your survey summary, insights, & data. A project is created when a survey is launched or data is imported.

What’s the difference between Import Data and Create Survey?

Import Data creates a project space where you can view insights found in your data. Create Survey enables you to start the process of designing a SMS survey with your account manager.

How do I import data to be analyzed?

Learn how to import data for analysis here.

How do I create a survey?

Learn how to create a survey here.

How do I import existing data for a survey?

Learn how to import existing data for a survey here.

Survey Edits

How do I edit my survey?

After you submit your survey through our dashboard, all survey edits will be done directly on your survey (a google doc). Your survey will be shared with you prior to your Survey Design Meeting and you will have access to edit your survey up until our team begins building your chatbot.

Questions

What is the recommended number of questions for a survey?

We recommend limiting your survey to 7-8 questions. Generally, when a survey exceeds this length respondents are less likely to provide meaningful responses or complete the survey.

Can we ask respondents for their email or phone number to follow up at a later point?

Yes, include a question in your survey asking respondents to do so. We recommend that questions asking for personal information appear at the end of your survey and remain opt-in.

Skip Logic

What is skip logic?

Skip logic allows you to send respondents to a different point in the survey depending on how they answer a question. For example, if a respondent answers “no” when asked if they would like to continue the survey, they can be directed to the end of the survey.

Will using skip logic prevent respondents from answering the survey?

No, skip logic leads respondents to different points in the survey depending on how they answer a question. It does not stop respondents from answering.

Languages

How do I add languages to my survey?

When you choose to the option to “Create Survey” on your dashboard, you’ll be able to select the languages that you want your survey to be translated in.

If a language that you need isn’t listed, please reach out to your account manager for support.

Images

How do I add an image to my survey?

After you enter your survey questions in the survey design form, you can upload an image by clicking Choose File. Make sure to rename the images to correspond to the survey questions. For instance, if you have an image “busy_street.png” that should appear with question 3, rename the image to “3.png”. Important: Images should have a solid background since imagery/lettering on transparent backgrounds may not show up appropriately in SMS messages.

What is the maximum size of a survey image?

Currently, we support images up to 1 MB in size.

How many images can I put in a survey?

We currently allow one image per survey. More images slow down the SMS chatbot, making it harder for respondents to answer your survey.

Best Practices

Are there any best practices that you recommend our survey follow?

Quick tips for your co:census survey:

Use emojis 😃

Emojis keep the conversation light and friendly. It helps to build a rapport and trust with your community.

Keep your sentences short and to the point 💬

We apply our survey design expertise to make your surveys more conversational. Short, concise sentences increase your response rate. Use the Twitter Rule: 280 characters max.

Use images where possible 📷

Images are great reference points for questions. Use an image that we can integrate into your survey to give more context to your question.

Enable the magic of skip logic ✨

The beauty of skip logic is that your survey may have 20 questions, but it can be designed so each person only answers 10. We use skip logic to collect detailed data, unique insights, and ensure every person is answering a question that connects to their knowledge or experience.

Are you able to share a template or sample survey that we can use as an example to follow?

Sample surveys are a bit tricky — we do not create them because each survey has a different purpose. The key to a good survey is crafting a clear research question. Ask yourself: “What are the main things that I want learn and better understand from this survey’s results?”