Getting Started

To launch a survey, you must have a co:census account. To get started, schedule a demo of our product here. If you decide to continue with co:census after the demo, we’ll send you an invoice and a link to sign up for an account.

Have a co:census account? Learn how to start the process of launching a survey here.

After you complete the survey design form under Launch Survey, your account manager will meet with you to review and edit your survey. Following this meeting, you have 48 hours to make any final changes. Important: Making changes after this 48 hour period is very difficult. We recommend that you review your survey in detail during this time.

Our team will then translate your survey into the requested languages and create the survey’s SMS chatbot. Once the chatbot is completed, we’ll send it to you for a final review before we launch. The timeline from meeting with your account manager to launch takes about 2 or 4 weeks, depending on whether you’re launching your first survey.

If you’re launching your first survey, your survey will become active about 4 weeks after your initial meeting with your account manager. Otherwise, it takes about 2 weeks.
Your survey can be live for as long as you’d like. Typically, our surveys are live for about three months.
Once your survey is launched, get people to respond! Broadcast your survey on social media, create a post on your website, put out fliers with the survey’s SMS number and trigger word. Remember, you know your community the best — publicize your survey so that it’s accessible for your respondents.

Launching an outreach campaign that publicizes your survey to your community is the best way to get responses. We designed a matrix to help you determine some outreach frameworks that would be ideal based on your budget and expected outcomes.


To learn more about outreach frameworks, go to

Submit help ticket